Od-018263 Language of Caring - Module #9 - Say It Again with Heart
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LOC - Module #9 - Say It Again with Heart show details
When a patient, family member or coworker remains upset, angry, frustrated or insistent even after we have done everything possible to meet their need, we often need to hold our ground. This module shows how to hold your ground without losing composure in a way that continues to make your caring felt.
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