Od-022259 Customer Service
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Customer Service : Basics in Customer Sevice show details
This on-demand webinar will review general concepts of Customer Service skills to improve patient satisfaction. Scripting examples will be provided to help make the patient experience positive.
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Customer Service : Handling Difficult Situations show details
This on-demand webinar will review an effective way to manage difficult situations during patient encounters. Various levels of complaints will be discussed, and solutions to resolve them.
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Customer Service : Phone Etiquette Fundamentals show details
This on-demand webinar will review the various phases of a phone call. This includes the review of tone techniques, active listening skills and basic phone etiquette.
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