Pr-022315 Keys to Delivering Excellent Customer Service
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Keys to Delivering Excellent Customer Service show details
This presentation is for Customer Service Representatives (CRSs) working in MedStar Physician Billing Services (MPBS) and Patient Financial Services (PFS). This presentation provides an anoverview of the actions that a CSR should take to appropriately address a caller's inquiry and introduces customer service principles that will help a CSR build rapport and create a positive experience for a caller.
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