Li-022686 Keys to Delivering Excellent Customer Service - PFS Associate Training

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Pre-session Survey
Title
Patient Billing - Customer Service Principles Confidence Survey show details
Patient Billing - Self-Efficacy for Customer Service Principles
  • : Jennifer Zeback
  • : Pr-022664
Pre-session module
Title
Keys to Delivering Excellent Customer Service show details
This presentation is for Customer Service Representatives (CRSs) working in MedStar Physician Billing Services (MPBS) and Patient Financial Services (PFS). This presentation provides an anoverview of the actions that a CSR should take to appropriately address a caller's inquiry and introduces customer service principles that will help a CSR build rapport and create a positive experience for a caller.
  • : Jennifer Zeback
  • : Pr-022315
Live Course
Title
Keys to Delivering Excellent Customer Service show details
  • See course schedule to view available dates for this session.
Knowledge Check
Title
Patient Billing - Knowledge Check for Customer Service Principles show details
Patient Billing - Knowledge Check for Customer Service Principles
  • : Jennifer Zeback
  • : Pr-022663
Post-session Survey
Title
Patient Billing - Customer Service Principles Confidence Survey (Post-course) show details
Patient Billing - Self-Efficacy for Customer Service Principles
  • : Jennifer Zeback
  • : Pr-022666
Patient Billing - Post-session Evaluation show details
Patient Billing - Post-session Evaluation
  • : Jennifer Zeback
  • : Pr-022665