Od-034640 MPBS IDX INDIGO: MPBS Customer Service Workflow Prerequisites

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Main
Title
MPBS IDX INDIGO Navigating in INDIGO (Prerequisite) show details
This is an overview of Athena IDX INDIGO and its features. This module is suitable for all Athena IDX INDIGO users.
  • : Demitra Kelly
  • : Pr-034629
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Title
MPBS IDX INDIGO: Intro to Patient Services (Prerequisite) show details
Patient Services is a centralized launch point to numerous areas of patient information. The types of information that can be accessed from Patient Services include Registration, Financials, Appointments, Visit information, and Referrals. Access to information varies depending on the user’s security settings.
  • : Demitra Kelly
  • : Pr-034637
Main
Title
MPBS INDIGO IDX Billing and Accounts Receivables (BAR) (Prerequisite) show details
This module is designed to teach users about billing and accounts receivables, integrations, and invoice details.
  • : Demitra Kelly
  • : Pr-034628
Main
Title
MPBS IDX INDIGO - ETM for ALL (Prerequisite) show details
In this module the user will learn the ETM Concepts and workflow.
  • : Demitra Kelly
  • : Pr-034627
Main
Title
MPBS IDX INDIGO ETM: Customer Service Module 1 Overview show details
This module is designed to teach users the Customer Service workflow from the Enterprise Task Manager (ETM) which allows a patient task to be easily searched when an inbound call is received. The user will access Task Manager and complete tasks specific to the Customer Service workflow.
  • : Demitra Kelly
  • : Pr-034609
Main
Title
MPBS IDX INDIGO ETM: Customer Service Module 2 Activities show details
Enterprise Task Manager provides the user viewing and editing access to areas within and/or outside of AthenaIDX INDIGO.
  • : Demitra Kelly
  • : Pr-034610
Main
Title
MPBS IDX INDIGO ETM: Customer Service Module 3 Wrap Up show details
Keys to Excellent Customer Service and Scenarios provides the user guidance and helpful skills to completing a task in ETM once a call is received.
  • : Demitra Kelly
  • : Pr-034611
Main
Title
MPBS IDX INDIGO ETM BAR Financial Requests Write Off Workflow show details
This module is designed to show users how to perform a BAR Financial Request Write-off in ETM.
  • : Demitra Kelly
  • : Pr-034905