This module explores the meaning and impact of patient experience in healthcare. Through real patient stories, interactive exercises, and reflective questions, participants will gain a deeper understanding of how every interaction, whether direct or behind the scenes, shapes a patient’s perception of care. This module encourages healthcare professionals to recognize their role in fostering compassionate, patient-centered experiences.

• Faculty: Katelyn Moser
• ID: Pr-040847

This module illustrates how every action in healthcare, whether clinical or non-clinical, creates a ripple effect that impacts patients, families, and the organization. Through real-life scenarios, participants will see how both positive and negative experiences extend beyond the initial patient interaction, influencing perceptions, outcomes, and even financial and reputational aspects of healthcare organizations.

• Faculty: Katelyn Moser
• ID: Pr-040848

The module helps healthcare professionals reflect on their personal motivations, strengths, and impact on patient care. By identifying their purpose and recognizing the role they play in shaping patient experiences, participants will be better equipped to stay engaged and resilient in their work. The module also provides strategies for managing stress and fostering a supportive team environment.

• Faculty: Katelyn Moser
• ID: Pr-040849