Od-041943 MURCO Invision - Keys to Delivering Excellent Customer Service Pre-Requisites
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| Customer Care : Basics in Customer Sevice |
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Customer Care : Basics in Customer Sevice show details
This on-demand webinar will review general concepts of Customer Service skills to improve patient satisfaction. Scripting examples will be provided to help make the patient experience positive.
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| Customer Care : Handling Difficult Situations |
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Customer Care : Handling Difficult Situations show details
This on-demand webinar will review an effective way to manage difficult situations during patient encounters. Various levels of complaints will be discussed, and solutions to resolve them.
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| Customer Care : Phone Etiquette Fundamentals |
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Customer Care : Phone Etiquette Fundamentals show details
This on-demand webinar will review the various phases of a phone call. This includes the review of tone techniques, active listening skills and basic phone etiquette.
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| Keys to Delivering Excellent Customer Service |
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Keys to Delivering Excellent Customer Service show details
This presentation is for Customer Service Representatives (CRSs) working in MedStar Physician Billing Services (MPBS) and Patient Financial Services (PFS). This presentation provides an anoverview of the actions that a CSR should take to appropriately address a caller's inquiry and introduces customer service principles that will help a CSR build rapport and create a positive experience for a caller.
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| Patient Billing - Customer Service Principles Confidence Survey |
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Patient Billing - Customer Service Principles Confidence Survey show details
Patient Billing - Customer Service Principles Confidence Survey
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