This course is not active.
Emphasis will be on verbal de-escalation techniques useful in defusing potentially dangerous situations ... show more
- Describe the Aggressive Cycle
- Develop a proactive team approach in dealing with aggressive behavior
- Identify behavior that may lead to an aggressive incident
- Identify the FSHC philosophy on aggression
- Increase staff confidence and competence in dealing with an aggressive person
MedStar Franklin Square Medical Center