Od-018263 Language of Caring - Module #9 - Say It Again with Heart
This course is not active.
Type
On Demand
Credit
No
Description
When a patient, family member or coworker remains upset, angry, frustrated or insistent even after ... show more
When a patient, family member or coworker remains upset, angry, frustrated or insistent even after we have done everything possible to meet their need, we often need to hold our ground. This module shows how to hold your ground without losing composure in a way that continues to make your caring felt.
show lessObjectives
- Demonstrate holding your ground in a caring manner when it is in the other person’s best interest to say things or give answers they don’t want to hear.
Fees
Free
Activity Director
Deborah Kisner
debbie.c.kisner@medstar.net
Organization
MedStar Franklin Square Medical Center