Od-024544 MedStar Physicians’ Billing Services: Using Stellar Service to Increase Front-End Revenue
Enroll
Type
On Demand

Credit
No
Description
Objectives
- Apply TOS strategies to improve collection and patient education
- Determine appropriate communication strategies for patient interactions
- Explain the importance of time-of-service (TOS) collections
- Recognize best and poor customer service practices
Fees
Free
Activity Director
Demitra Kelly
Activity Coordinators
Linda Pearson
Organization
MedStar Georgetown University Hospital