• Explain and respond to the behavioral continuum of others, from the calm individual to one who is in a crisis that could lead to aggressive or assaultive behavior.
• Identify key strategies for maintaining a more therapeutic environment for preventing behavioral and aggressive events.
• Summarize the how and when to use effective verbal de-escalation techniques.
• Determine the steps one can take proactively to further enhance own safety and security.
• Differentiate the legal and regulatory issues associated with the use of safe physical crisis intervention and the implication of restraints.
• Outline the proper documentation of a workplace violence situation to provide an accurate account of the event while providing a legal document that protects the staff member and the MedStar Health entity.

CE-ANY CE-PHYS CE-NURSE CE-SOCIAL-WORK CE-PHYS-ASSIST CE-PHARM CE-PSYCH