Od-031550 MedStar Montgomery MMOS-service education
Enroll
Type
On Demand
Credit
No
Description
In this 30-minute on demand module for leaders and associates, participants will learn about the MedStar ... show more
Objectives
- Define the MedStar Montgomery operating system and MMOS-service framework.
- Explain why consistently delivering exceptional care is critical to our success.
- Describe our common purpose.
- State the MMOS-service quality standards and explain how to uphold these standards.
- Select and apply the appropriate service recovery response when service does not meet the customer's expectation.
Fees
Free
Activity Director
Ann Coppersmith
ann.r.coppersmith@medstar.net
Organization
MedStar Montgomery Medical Center