Clinical Simulation

No

• By the completion of the course the learner will be able to:
• Demonstrate Hand Hygiene techniques
• Discuss fire protocol
• Demonstrate proper donning and doffing of Personal Protective Equipment.
• Demonstrate the steps of the service recovery method "HEART"
• Discuss patient satisfaction scoring of the HCAHPS method
• Demonstrate appropriate communication techniques to enhance positive patient, family and associate interactions
• Understand the differences that make people different
• Discuss workflow tools that are used in the inpatient setting
• Review the room cleaning process used for inpatient room cleaning
• Review the room cleaning process used for a discharge inpatient room
• Discuss the actions that apply to prevention signs that can be posted outside of a patient room

EVS Environmental services Room Cleaning Infection Prevention communication simops

Free

Shannon Edwards shannon.s.edwards@medstar.net

Keirstin Bueche' keirstin.bueche@medstar.net
Patricia Filomena patricia.filomena@email.sitel.org
Belinda Hermosura belinda.a.hermosura@medstar.net
Kimberly Benson kimberly.c.benson@medstar.net
Shelby Galow shelby.f.galow@medstar.net
Kevin Bradshaw kevin.m.bradshaw@medstar.net
Timothy Blake Timothy.Blake@email.sitel.org
Quiera Harris Quiera.R.Harris@medstar.net
Heather Bacoate heather.bacoate@email.sitel.org
Ashley Ricker ashley.ricker@email.sitel.org
Tara Kay Douglas tara-kay.douglas@email.sitel.org
Robert Blum robert.c.blum@medstar.net
RayQuall Hutchinson Ray.Hutchinson@email.sitel.org
Charles Douglass aha@email.sitel.org

MedStar Health System and Shared Services