Od-032840 Facilitator Guide Scenarios: Verbal De-escalation RAP
Enroll
Type
On Demand
Credit
No
Description
This course is intended for those associates that plan to facilitate tabletop scenarios related to Verbal ... show more
Objectives
- Identify an escalating situation.
- Demonstrate de-escalation verbal and non-verbal techniques utilizing RAP (Recognize, Accept, Plan)
- Discuss steps to take when de-escalation techniques are not effective.
Fees
Free
Activity Director
Patricia Filomena
patricia.filomena@email.sitel.org
Activity Coordinators
Brandi Alfred brandi.alfred@email.sitel.org
Kevin Bradshaw kevin.m.bradshaw@medstar.net
Mary Calabrese mary.s.calabrese@medstar.net
Keirstin Bueche' keirstin.bueche@medstar.net
Mark Marino mark.g.marino@medstar.net
Shelby Galow shelby.f.galow@medstar.net
Kevin Bradshaw kevin.m.bradshaw@medstar.net
Mary Calabrese mary.s.calabrese@medstar.net
Keirstin Bueche' keirstin.bueche@medstar.net
Mark Marino mark.g.marino@medstar.net
Shelby Galow shelby.f.galow@medstar.net
Organization
MedStar Health System and Shared Services