Od-033172 Emergency Department Patient Experience Training

Enroll

Type

On Demand

Credit

No

Description

This course will inform clinicians, nurses, physician assistants, service associates, and residents ... show more

Objectives

  • Upon completion of this module, learners will be able to:
  • Recognize the importance of Patient Experience.
  • Demonstrate how to effectively communicate by using the following strategy:
  •  Be empathetic
  •  Communicate effectively through proper verbal and non-verbal communication
  •  Set expectations early by improving perceived waiting experience

Fees

Free

Activity Director

Jennifer Thompson jennifer.n.thompson@medstar.net

Activity Coordinators

Les Becker les.becker@email.sitel.org

Organization

MedStar Medical Group