Od-035357 The I CARE Service Standards: Creating an Exceptional Experience for Patients
Enroll
Type
On Demand
Credit
No
Description
This education reviews the MedStar Ambulatory Services I CARE service standards, the MedStar Health ... show more
Objectives
- Define the I CARE Service Standards
- Identify each component of creating a great patient experience
- Apply the I CARE Service Standard to the role of a MedStar Ambulatory Service associate
- Utilize the RAP method of verbal de-escalation to resolve difficult situations
Fees
Free
Activity Director
Theresa Scolaro
theresa.m.scolaro@medstar.net
Organization
MedStar Ambulatory Services