Program Overview

To enhance the patient experience through the consistent delivery of effective communication and compassionate care using our Standard Service Behaviors and best practices from the Beryl Institute.

Orientation Objectives:

1. Learn about patient experience and gain knowledge of patient experience best practices.

2. Gain knowledge about patient experience measurements.

3. Identify how you contribute to the overall patient and associate experience.

4. Learn about the tools and resources available to all MWHC associates to provide exceptional experiences.