As we continue on our journey to five stars, all leaders that provide and support inpatient care are ... show more

As we continue on our journey to five stars, all leaders that provide and support inpatient care are requested to attend one session to review how we contribute individually and collectively to reaching the goal of being top-ranked in the country for providing the highest quality and safest care for our patients and their families.  These sessions will not only provide you with an overview of our organization’s goals and strategies that will lead us there but also a toolkit that you and your team can use to support this call to action. Session topics will include:

 

• Quality
  • Survey Measures
• Safety
  • Patient Safety Event Reporting
• Process Improvement
  • Quality Management System
  • Problem Solving Methods
  • Benchmarking
• Patient Experience
  • HCAHPS
  • Key Drivers
  • Effective Communication Techniques
• Just Culture

show less