Od-037547 MedStar Health - Providing Stellar Front Desk Service to Our Patients (Invision)
Enroll
Type
On Demand
Credit
No
Description
This module will present you with the tools to properly and confidently engage with patients when collecting ... show more
Objectives
- How do you ensure that a patient has the same experience everywhere they present?
- What steps need to be taken when a patient uses the digital platform to self-register?
- How can you reduce duplications of asking the patient for insurance cards, photo ID, and paperwork?
- What are customer service principles that can be used when collecting time-of-service payments?
- What are appropriate responses to patient objections to time-of-service collections?
Fees
Free
Activity Director
Jennifer Zeback
jennifer.e.zeback@medstar.net
Organization
MedStar Health System and Shared Services