Od-039344 Outage Communication in the Service Now “Current Status” Widget

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• curriculum

Enroll

Type

On Demand

Credit

No

Description

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• The learner will:
  • Be able to enter and end a planned and unplanned outage in Service Now
  • Understand when and why outages should be entered
  • Be able to review the Current Status widget in the self-service portal
  • Understand the implementation plan for this new tool
  • Understand how this new tool fits in with other communication tools already in use

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Objectives

• Be able to enter and end a planned and unplanned outage in Service Now Understand when and why outages should be entered Be able to review the Current Status widget in the self-service portal Understand the implementation plan for this new tool Understand how this new tool fits in with other communication tools already in use

Fees

Free

Activity Director

Lydia Burke

Organization

MedStar Health System and Shared Services