Od-039829 Person-Centered Care Customer Service Training Course for Home Care
Enroll
Type
On Demand
Credit
No
Description
This module will review the service delivery strategies required to build a culture of exceptional customer ... show more
Objectives
- Learn how to create Moments that Matter and truly “wow” our customers.
- Learn to set expectations and parameters for avoiding customer dissatisfaction.
- Understand unique and different homecare customer groups like providers, patients, families, and coworkers.
Fees
Free
Activity Director
Heather Fitzhugh-Boehm
Activity Coordinators
Carrie Koenig
Organization
MedStar Health Home Care