Od-040214 Telehealth Training for Outpatient Providers.
Enroll
Type
On Demand
Credit
No
Description
This module prepares outpatient providers to deliver professional and empathetic care in a virtual setting ... show more
Objectives
- Demonstrate proficiency in the technical aspects of telehealth platforms by setting up appropriate lighting, audio and video configurations, as well as troubleshooting basic platform issues to minimize disruptions and ensure smooth telehealth interactions
- Establish rapport with patients by utilizing best practices in communication, virtual presence, and environmental setup to ensure a professional and empathetic patient experience
- Identify and implement escalation pathways and safety protocols for handling patient crises or urgent situations during telehealth encounters, ensuring patient safety and adherence to MedStar Health’s guidelines for virtual care
Fees
Free
Activity Director
Lulu Wang
Organization
MedStar Medical Group