Pr-041035 Telehealth Training for Behavioral Health Providers

Type

Presentation

This module prepares behavioral health providers to deliver professional and empathetic care in a virtual ... show more

Demonstrate proficiency in the technical aspects of telehealth platforms by setting up appropriate lighting, audio and video configurations, as well as troubleshooting basic platform issues to minimize disruptions and ensure smooth telehealth interactions
Establish rapport with patients by utilizing best practices in communication, virtual presence, and environmental setup to ensure a professional and empathetic patient experience
Identify and implement escalation pathways and safety protocols for handling patient crises or urgent situations during telehealth encounters, ensuring patient safety and adherence to MedStar Health’s guidelines for virtual care

Free

Lulu Wang

MedStar Medical Group