Li-041094 Journey to 5 Star Leader Sessions
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Type
Live

Credit
No
Description
As we continue on our journey to five stars, all leaders who provide and support inpatient care are ... show more
As we continue on our journey to five stars, all leaders who provide and support inpatient care are requested to attend one session to review how we contribute individually and collectively to reaching the goal of being top-ranked in the country for providing the highest quality, safest care, and best experience for our patients and their families. These sessions will not only provide you with an overview of our organization’s goals and strategies that will lead us there, but also a toolkit that you and your team can use to support this call to action. Session topics will include:
- HRO
- Just Culture
- Safety
- Quality
- Patient Experience
- Performance Improvement
Each session is a 3-hour, in-person training.
show lessObjectives
- Leaders can communicate expectations and progress clearly to associates, linking daily practices to “five-star” goals.
- Leaders gain a deeper understanding of how to model and reinforce safety culture behaviors.
- Leaders proactively coach staff on patient experience standards and measures.
- Leaders will learn how to tie a continuous improvement cycle to CMS metrics.
Fees
Free
Activity Director
Katelyn Moser
Organization
MedStar Washington Hospital Center