Li-041094 Journey to 5 Star Leader Sessions
Type
Credit
Description
This course offers 3.0 Interprofessional Continuing Education credits for physicians, nurses, and social workers. To claim the credits, the course must be completed prior to December 31, 2025. Once your evaluation is complete, under Main Menu in SiTEL click on the CloudCME link and click on My CE/ Transcript to find the credits the next business day.
About this Course: As we continue on our journey to five stars, all leaders who provide and support inpatient care are requested to attend one session to review how we contribute individually and collectively to reaching the goal of being top-ranked in the country for providing the highest quality, safest care, and best experience for our patients and their families. These sessions will not only provide you with an overview of our organization’s goals and strategies that will lead us there, but also a toolkit that you and your team can use to support this call to action. Session topics will include:
- HRO
- Just Culture
- Safety
- Quality
- Patient Experience
- Performance Improvement
Each session is a 3-hour, in-person training.
show lessObjectives
- Communicate expectations and progress clearly to associates, linking daily practices to “five-star” goals.
- Model and reinforce safety culture behaviors.
- Proactively coach staff on patient experience standards and measures.
- Tie a continuous improvement cycle to Centers for Medicare & Medicaid Services (CMS) metrics.