Need a community CPR class, follow these directions
7/12 In the top right-hand corner, there is a search catalog box, type in the word "HeartSaver" here. This populates our community courses. Please select the course of choice. From here there is a list of dates, times and locations to choose from. Please click the enroll button and follow the prompts. If you have any questions or need help, please call the AHA hotline at 202-643-1841[more...] [less...]
American Heart Association Issue E-CARDS beginning January 1, 2016
12/2 In an effort ensure that cards are issued and accounted for properly and securely; MedStar SiTEL will be transitioning course completion cards from the traditional paper stock card to the electronic cards being offered by the American Heart Association beginning January 1, 2016.
The benefits of having an electronic card are endless. An associate will never lose it since it can be saved as a pdf. document to desktop and mobile devices. If another card needs to be issued due to losing the email or document; the replacement card will no longer require a fee to be paid.
Employers can also verify authenticity by entering the unique code printed on the card. The website to do so this is www.heart.org/cpr/mycards.
WHAT IS AN E-CARD?
An e-Card is the electronic equivalent of a printed course completion card and can be provided to students as an alternative to a printed card. E-Cards are valid course completion cards and can be presented to employers as proof of successful completion of an AHA course. Like printed cards, e-Cards also expire two years from the issue date.
CAN A TRAINING CENTER OFFER BOTH A PAPER CARD AND E-CARD?
No. Only one AHA course completion card should be issued for each successfully completed course – either an e-Card or a printed card.
CAN AN E-CARD BE PRINTED?
Yes. An AHA e-Card can be printed by the student or Instructor, if necessary.
CAN EMPLOYERS VALIDATE E-CARDS?
Yes, employers may verify that an e-Card is authentic by entering the card information at:
CAN EDITS BE MADE TO AN E-CARD?
After a student claims an e-Card, the student’s AHA TCC or the AHA Customer Support Center is able to make edits to the student’s name or email address, as well as change the Instructor.
If you or your leadership have any questions please feel free to contact Cheryl Camacho by email Cheryl.email@example.com and phone 202-888-9181 or Jeffrey Allen by email Jeffrey.firstname.lastname@example.org or phone 202-888-9182. Thank you and we look forward to continuing to offer quality AHA courses and timely distribution of certifications.[more...] [less...]
AHA Cancellation Policy
5/5 Cancellation Policy for American Heart Association Programs
Any registration may be cancelled prior to the course date. Below are the refund guidelines:
• Cancellations received more than two calendar weeks prior to the course date will receive a full refund or credit at per payment received.
• Cancellations received less than two weeks, but prior to the course date, are not
refundable, but may be transferred to another course date, you may reschedule only one time.
• Failure to cancel prior to the course date will result in forfeiture of the total course
SiTEL reserves the right to cancel any course not meeting a minimum 60% enrollment.
Should this occur, the decision will be made two calendar weeks prior to the course date
and all registrant will be contacted immediately.
SiTEL reserves the right to cancel a course for any reason deemed necessary. Should this occur,
all attempts to contact participants will be made. In the event of inclement weather please
call (202) 695-2720 for course updates.
If SiTEL cancels a course for any reason, a full refund or credit as per payment will be
issued or the fee may be transferred to a future course date at the registrant's request.[more...] [less...]
Contact the Help Center at 1-877-748-3567 between 8 AM and 5 PM EST (Mon-Fri).