Your Privacy

PRIVACY POLICY

Effective on: July 01, 2010

THIS DOCUMENT SETS FORTH THE PRIVACY STATEMENT (“PRIVACY STATEMENT”) FOR SITEL OF MEDSTAR (COLLECTIVELY, “SITEL”, “WE”, “US” OR “OUR”) WEBSITE ACCESSIBLE THROUGH www.SiTEL.ORG, (COLLECTIVELY, “SITE”, AS DEFINED IN THE TERMS OF USE). SITEL VALUES THE PROTECTION OF INDIVIDUAL PRIVACY AND IS COMMITTED TO THE PRIVACY OF SITE USERS. THIS PRIVACY STATEMENT GOVERNS THE MANNER IN WHICH SITEL COLLECTS, USES, MAINTAINS, DISCLOSES AND SECURES INFORMATION COLLECTED FROM USERS OF THE SITE, AS WELL AS HOW USERS MAY CORRECT INACCURACIES WITH THEIR PERSONAL INFORMATION COLLECTED THROUGH THE SITE. BY USING OR ACCESSING THE SITE OR BY PROVIDING INFORMATION THROUGH THE SITE, YOU AGREE TO BE BOUND BY THIS PRIVACY STATEMENT. IF YOU DO NOT AGREE TO THIS PRIVACY STATEMENT, DO NOT USE THE SITE IN ANY MANNER. THIS PRIVACY STATEMENT DOES NOT GOVERN PRIVACY PRACTICES ASSOCIATED WITH OFFLINE ACTIVITIES OR ACTIVITIES OCCURRING ON WEBSITES OTHER THAN THE SITE.

INFORMATION COLLECTION AND USE

Personally Identifiable Information
During your interactions with the Site, such as when you register with the Site, SiTEL may collect personally identifiable information, such as your name, account number, date of birth, personal and professional address, email address, and telephone number. We use this information to validate our users, grant access to our services, and provide targeted marketing material, service update notices, and promotional offers based on user preferences. If we need to contact you regarding the Site, our services, your account or your use of the Site, this information may be used to contact you. If you send us e-mail, we will retain the content of the e-mail, your e-mail address, and any applicable response in order to handle any follow-up questions you may have (we may also use this information to measure how effectively we address your concerns).

Protected Health Information and HIPAA
To the extent the Site displays or collects Protected Health Information (“PHI”) as defined for the purposes of the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), the PHI is subject to the applicable provisions of HIPAA. Please refer to the SiTEL Notice of Privacy Practices accessible.

Non-Personally Identifiable Information
To help us enhance and optimize users’ overall Site experience, we may also collect non-personally identifiable information during your visit. Examples of non-personally-identifiable information may include your Internet access provider, your computer’s Internet protocol (IP) address, information regarding your user profile, your browser and operating system, the date and time of your visit, the pages you visit, the address of any Site you linked from, and aggregate, statistical data such as usage, traffic patterns and user demographics based on your use of the Site. SiTEL collects non-personally-identifiable information in order to, among other things, provide you with or assist in the provision of information through the Site, to maintain the performance of the Site, and to make the Site more useful. This data is not associated with any of your personal information.

ELECTRONICALLY PRODUCED DATA

Cookies
SiTEL, like most standard website servers, may use cookies and other tools to collect information about how you use the Site. A cookie is a small, unique text file that a website can send to your computer hard drive when you visit a Site. SiTEL may use “session cookies”, which terminate when a user closes his or her browser. We do not currently use “persistent cookies”, which remain on the user’s computer until manually deleted. Most web browsers can either alert you to the use of cookies or refuse to accept cookies entirely. If you do not want SiTEL to deploy cookies in your browser, you can set your browser to reject cookies or to notify you when a website tries to put a cookie on your computer. Rejecting cookies may affect your ability to use the Site. We do not link the information we store in cookies to any personally identifiable information you submit to us through the Site.

IP Addresses
An IP address is a number that is assigned to your computer when you use the Internet. Like most standard website servers, SiTEL may collect IP addresses and other technical information about your machine through your web browser such as your operating system, browser type and referring URL for the purposes of, among other things, system administration and to ensure the validity of user requests.

Log Files
Like most standard website servers we may use log files. These files include Site usage data such as Internet protocol (IP) addresses, browser type and Internet service provider (ISP) and access time. SiTEL would only use log files to track errors in the system. Log file information is not tied to a user’s personally identifiable information.

Clear Gifs (Web Beacons/Web Bugs)
Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. SiTEL may use clear gifs in the provision of its service offering.

Third Party Advertising
SiTEL does not display or solicit any third party advertising on the Site.

SECURITY

Encryption
SiTEL takes extensive precautions to protect our users’ information, both online and offline. If you submit sensitive personal information through the Site such as a date of birth, we have implemented what we believe to be robust encryption in order to help us keep your information secure and accurate.

Additional Safeguards
SiTEL maintains physical, electronic and procedural safeguards to protect the confidentiality and security of any personally identifiable information that you disclose to SiTEL. SiTEL utilizes what SiTEL believes to be industry best security measures to protect the loss, misuse and alteration of personally identifiable information under SiTEL’ control, and SiTEL limits access to your personally identifiable information within SiTEL to those employees who need to know the personally identifiable information to provide information, services and/or products to you. However, due to the nature of the Internet, computer networks, systems and other factors, no transmission of data over the Internet is guaranteed to be completely secure. It may be possible for third parties not under the control of SiTEL to intercept or access transmissions or private communications unlawfully, regardless of SiTEL’ best intentions. As such, SiTEL cannot ensure or warrant the security of any information you transmit to SiTEL, including without limitation personally identifiable information.

External Links or References
The Site may contain links or references to other parties’ sites, which links are provided as a convenience to you only. Please be aware that we cannot be and are not responsible for the privacy or other practices of any such outside sites (which sites are not part of the Site), and SiTEL expressly disclaims any and all liability related to such sites and sites relating thereto. SiTEL does not endorse, and is not responsible or liable for, directly or indirectly, any damage or loss caused or alleged to be caused by or in connection with any content, advertising, products or other information on or available from such linked sites or any link contained in a linked site. We encourage our users to consider this if they decide to visit such outside sites and to read the applicable privacy statements and terms of use of each such sites.

Children’s Data
While no part of the Site is targeted toward children, we are committed to comply with any applicable laws and/or requirements, such as the United States Children’s Online Privacy Protection Act.

COMMUNICATIONS FROM SITEL

Updates
We send all new members a welcome email. We will from time to time send email notification, mail or call you to provide you with information concerning updates or enhancements to our service.

Customer Service
We communicate with users on a regular basis to provide requested services, and in regard to issues relating to their account we reply via email or phone in accordance with the user’s wishes.

Service-related Announcements
We will send you service-related announcements on those occasions when we deem it necessary to do so, such as if our service is temporarily suspended for maintenance. Generally, you may not opt-out of these service-related communications. If you do not wish to receive them, you have the option to deactivate your account.

DISCLOSURE OF INFORMATION

Disclosure to Agents of SiTEL
From time to time, SiTEL may share the information you provide to SiTEL, including personally identifiable information, with outside contractors, auditors, consultants, or others hired by SiTEL to assist in providing financial or operational activities on SiTEL’ behalf including technical and processing services and analysis of website performance. SiTEL informs these parties about safeguarding personally identifiable information, and requires them to use such personally identifiable information only for an authorized purpose on behalf of SiTEL and consistent with this Privacy Statement.

Third Party Intermediaries
We use a third party entity to manage the Site. This entity is bound by a confidentiality agreement and does not retain, share, store or use personally identifiable information for any secondary purposes.

Internal Use
We may share any information collected on the Site with our own internal operating units, affiliates and subsidiaries.

Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law or where we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on us.

Aggregate Information (non-personally identifiable)
We do not share aggregated demographic information with our partners and advertisers.

Business Transitions
In the event SiTEL goes through a business transition, such as a merger, being acquired by another company, bankruptcy, or selling a portion of its assets, users’ personal information will, in most instances, be part of the assets transferred. Users will be notified via prominent notice on the Site. If as a result of the business transition, the users’ personally identifiable information will be used in a manner different from that stated at the time of collection, users will be given choice consistent with our notification of changes section.

VERIFYING AND UPDATING INFORMATION

Verification
We use outside sources to verify a user’s accounting credentials to validate that users access to our system.

Correcting/Updating/Deleting/Deactivating Personal Information
If a user’s personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users’ personally identifiable information.

CHANGES TO THIS PRIVACY STATEMENT

Generally
Our Privacy Statement is intended to provide you with a safe and secure experience. Since offerings and technologies change, we reserve the right to change, modify, add or remove portions of our Privacy Statement at any time without prior notice at our sole discretion. If we decide to change our Privacy Statement, we will post those changes to this Privacy Statement, on the Site and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the Privacy Statement under which the information was collected. All Privacy Statement changes are effective immediately upon posting. Consequently, you are advised to visit and review this Privacy Statement frequently for changes. The last date on which this Privacy Statement has been updated is noted above.

Regarding Use of Personally Identifiable Information
If we wish to use personally identifiable user information in a manner different from that stated in our Privacy Statement at the time of collection, we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if a user has opted out of all communication with the Site through deactivating the user’s account, then the user will not be contacted, nor will the user’s personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on the Site notifying users of the change. In some cases where we post a notice we will also email users notifying them of the changes in our privacy practices.

Consent to Receive Notices Via the Site
By using the Site, you are agreeing that SiTEL may deliver all privacy and opt out notices to you in the manners described in this Section (Changes to This Privacy Statement).

CONTACT INFORMATION

Questions or comments regarding this Privacy Statement, including questions regarding data collection and Site security, are welcome and should be directed to the SiTEL Site coordinator using the following contact information:

Telephone: 202.364.5180
Postal Address: SiTEL of MedStar Health, 3007 Tilden Street NW, Washington DC 20008

LIMITATION OF LIABILITY

YOU UNDERSTAND AND AGREE THAT ANY DISPUTE OVER PRIVACY IS SUBJECT TO THE TERMS AND CONDITIONS OF THIS PRIVACY STATEMENT AND SITEL’ TERMS OF USE (INCLUDING ANY INDEMNIFICATION AND LIMITATIONS ON DAMAGES CONTAINED THEREIN).

TERMS OF USE

TERMS OF USEThis Terms of Use agreement (“Agreement”) is between you and Simulation and Training Environment Laboratory, a Division of MedStar Health (“SiTEL”, “we”, “us” or “our”) with regard to the Site (defined below).

Please read the following terms and conditions carefully. By using and accessing the Site, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT AND THAT YOU ACCEPT, WITHOUT MODIFICATION, THE TERMS AND CONDITIONS THEREOF. If you do not agree to the terms and conditions of this Agreement, or you do not meet any eligibility requirements established by SITEL for use of and access to the Site, you may not access, view, obtain goods or services from, or otherwise use the Site. You acknowledge that you are 16 years of age or older, and, if under the age of 18, are using this Web site under the supervision of a parent, legal guardian, or other responsible adult. Children under the age of 16 are not allowed to visit or otherwise use the Site. You agree to the terms and conditions of the SITEL Privacy Policy (“Policy”) hereby incorporated by reference, which details the ways in which we and other parties might use personal information that belongs to you.

Partner Services

Certain services may be provided through the Site and features of the Site (collectively, “Partner Services” ) may be provided by third party partners of SiTEL (collectively, “Partners”). You may be required by Partners to agree to terms and conditions, guidelines, rules and privacy policies provided by Partners (collectively, “Partner Terms”) in addition to this Agreement prior to being able to use and/or access Partner Services. In the event you use or access Partner Services that are subject to Partner Terms, you agree to be bound by such Partner Terms, which are hereby incorporated by reference into this Agreement.

“Site” Defined

The “Site” encompasses the website www.sitel.org and other sites owned and controlled by SITEL, and all associated SITEL web pages, including without limitation all content, materials, information, policies, modifications, updates, enhancements, revisions, new features, and or new web properties of such pages, along with all Site services (including Partner Services) provided through such websites and web pages.

Modification of This Agreement

You are responsible for regularly reviewing this Agreement. SITEL has the right, but not the obligation, to correct any errors or omissions in any portion of the Site. SITEL reserves the right, at its sole discretion, to change, modify, add, remove or terminate any portion of this Agreement, in whole or in part, at any time, without prior notice. All changes to this Agreement are effective immediately upon being posted to the Site. Your continued use of the Site following any changes to this Agreement will mean you accept these changes.

Site Use

Restrictions on Use. You agree to use the Site only to post, send and receive messages, information and materials that are proper and related to the particular Site project database, forum, community, or other Site service you are using. You will not:

Post on or transmit to the Site any defamatory, libelous, obscene, bigoted, hateful, racially offensive, vulgar, harassing, inflammatory, pornographic, child pornographic, violent (meaning content that is excessively violent, incites violence or threatens violence), profane, threatening, unfair, deceptive or unlawful content or any content that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, whether under statute, common law or equitable principles, or otherwise violate any law.

Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer or of the Site server.

Advertise or offer to sell or buy any goods or services for any business purpose, unless the Site service you are using specifically allows such actions.

Conduct or forward surveys, contests, pyramid schemes or chain letters.

Download any file posted by another user of the Site that you know, or reasonably should know, cannot be legally distributed in such manner.

Falsify or delete any author attributions, copyright notices or legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded, or that is provided with Site materials or accessed through the Site.

Violate any code of conduct or other guidelines, including without limitation Partner Terms, which may be applicable to any particular Site services.

Harvest or otherwise collect information about others, including e-mail addresses, without their prior express written consent.

Post on, transmit to or upload from the Site any content that discusses illegal activities with the intent to commit them, including activities that are intended to assist others in defeating technical copyright protections, or otherwise use the Site in any manner that endorses or promotes illegal activities.

Use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site.

Use the Site to access or use a third party site, including without limitation the site of a Partner, in a manner prohibited by the terms and conditions applicable to the access or use of such third party site.

Obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.

Violate any applicable laws or regulations or violate this Agreement.

Send any bulk commercial email, or send any unsolicited email to any party that has indicated that it does not wish to receive such email.

Access or attempt to access any other user’s account, or misrepresent or attempt to misrepresent your identity while using the Site.

Use the Site in any manner that could create a risk to a person’s safety or health, creates a risk to public safety or health, compromises national security, or interferes with an investigation by law enforcement.

Post on, transmit to or upload from the Site any content that violates another party’s privacy or infringes another party’s intellectual property, including, but not limited to, such party’s copyrights, trademarks, trade secrets, patents or other confidential or proprietary information. Examples of materials that may be covered by copyright include software, graphics, text, photographs, sound, video and musical recordings.

Information Disclosure

Disclosure Under Law. SITEL reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in SITEL’s sole discretion if we believe you have violated this Agreement.

Providing Correct Personal Information. In the course of using the Site, you may be required to enter certain information, including without limitation personal information (collectively, “Information”). You agree to provide SITEL with full, true and correct Information, and to update such Information on the Site promptly as reasonably necessary and as required by the Site.

Caution When Providing Information. Always use caution when giving out any personally identifying information about yourself in using any Site service. SITEL does not control or endorse the content, messages or information found in any text, data, audio, video, audio/video or other materials or information posted by Site users to the Site or transmitted to other users or SITEL through the Site (collectively, “Posted Materials”) and, therefore, SITEL specifically disclaims any liability with regard to Posted Materials and any actions resulting from your use of Posted Materials. Site users are not authorized SITEL spokespersons, and their views do not necessarily reflect those of SITEL.

Posting Limitations. Posted Materials may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you download Posted Materials.

Posted Materials

License in Posted Materials. SITEL does not claim ownership of any of the Posted Materials. However, by posting, uploading, inputting, providing or submitting Posted Materials, you are granting SITEL, its affiliated companies and sublicensees a non-exclusive, royalty-free, perpetual, irrevocable and fully assignable and sublicenseable license in and to such Posted Materials. We have the right to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat Posted Materials, with or without attribution, and allow other Site users to do so as well. Where feasible, we will generally strive to include attribution provided by the poster in the event we post or use Posted Materials provided by such poster.

Feedback. If you provide SITEL with Posted Materials such as comments, bug reports, feedback or modifications proposed by you to SITEL, the Site, or the goods and/or services provided through the Site (collectively, “Feedback”), then in addition to the license granted in all Posted Materials, SITEL will have the right to use such Feedback at SITEL’s discretion, including but not limited to incorporating such Feedback into the Site and the right to assign, license or otherwise use such Feedback. You hereby give SITEL a perpetual, irrevocable, non-exclusive license under all rights necessary to incorporate such Feedback and use such Feedback for any purpose.

No Compensation. No compensation will be paid with respect to the use of your Posted Materials, as provided herein. SITEL is under no obligation to post or use any Posted Materials you may provide and may remove any Posted Materials at any time and for any reason (or no reason) in SITEL’s sole discretion.

User Representations and Warranties. By posting, uploading, inputting, providing or submitting your Posted Materials, you (1) acknowledge that the Site is open to the public and therefore SITEL cannot control who will access Posted Materials, or the use that any third party will make of any such materials, (2) represent and warrant that you own or otherwise control all of the rights to your Posted Materials necessary to grant the licenses granted in this Section (Posted Materials), including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Posted Materials, whether such right is established through direct ownership, express authorization of the copyright owner of the Posted Materials, or otherwise under law, (3) represent and warrant that your posting of the Posted Materials does not and will not violate or infringe any third party right, including but not limited to any third party intellectual property right, right of publicity or privacy, or contractual right, (4) agree that SITEL shall not be liable to you or any third party for not accepting your Posted Materials for inclusion on the Site or for removing your Posted Materials, in whole or in part, from the Site, (5) agree that SITEL shall not be liable to you or any third party for any consequence, including but not limited to any harm or damage, that may arise from the inclusion of your Posted Materials on the Site, including but not limited to any harm or damage that may result from the use by any third party of your Posted Materials in any manner, and (6) represent and warrant that you agree to be bound by and follow any Partner Terms applicable to any Partner Services that you use, and that you will only use such Partner Services if you comply with any eligibility requirements for use of such Partner Services that may be established by SITEL or its respective Partners.

Your Responsibility for Posted Materials and SITEL’s Monitoring Rights. You will be responsible for your own Posted Materials and the consequences of posting or otherwise transmitting those Posted Materials. SITEL does not represent or guarantee the truthfulness, accuracy, or reliability of any Posted Materials posted or otherwise transmitted by Site users or endorse any opinions expressed by such users. SITEL has no obligation to monitor you or any other user’s use of the Site. SITEL reserves the right to review and monitor your use of the Site, including without limitation your use of any user ID and/or password in accessing the Site and any materials posted to or revised on the Site, and to remove any materials in its sole discretion. SITEL reserves the right to restrict or terminate your access to the Site, including, without limitation, your access to any or all of the services provided thereunder or your ability to use any Site user ID and/or password, at any time without notice if we believe you have violated this Agreement or are likely to violate this Agreement. Your sole remedy against SITEL in the event of a dispute arising out of this Agreement, the Site or your use thereof, is to terminate this Agreement by ceasing your use of the Site. In the event of termination of this Agreement, SITEL may delete and/or store, in its discretion, data associated with your use of the Site. SITEL may also change, suspend, or discontinue any aspect of the Site at any time, including the availability of any Site feature, database, or content.

Disclaimers

No Securities Information. The Site may contain information and press releases about us. While this information was believed to be accurate as of the date prepared, we disclaim any liability arising from its accuracy and any duty or obligation to update this information or any other content. The Site may include statements concerning our operations, prospects, strategies, financial condition, future economic performance, and demand for our products or services, as well as our intentions, plans, and objectives that are forward-looking statements. These statements are based upon a number of assumptions and estimates that are subject to significant uncertainties, many of which are beyond our control. When used on the Site, words like “anticipates,” “expects,” believes,” “estimates,” “seeks,” “plans,” “intends,” and similar expressions are intended to identify forward-looking statements designed to fall within securities law safe harbors for forward-looking statements. The Site and the information contained herein do not constitute an offer or a solicitation of an offer for the sale of any securities. None of the information contained herein is intended to be, and shall not be deemed to be, incorporated into any of our securities-related filings or documents. You acknowledge that any reliance upon any such opinion, advice, statement, memorandum, information or other content of the Site shall be at your sole risk.

No Reliance or Medical Advice. You acknowledge that neither SITEL nor any Site users, while such users are participating in, accessing or otherwise using the Site, are engaged in rendering legal, medical, counseling, or other professional services or advice. We encourage you to seek appropriate professional advice for any situation or problem that you may have.

Disclaimer of Representations or Warranties. YOU AGREE THAT YOUR USE OF THE SITEL SITE IS AT YOUR OWN RISK. EFFORTS BY SITEL TO MODIFY THE SITE SHALL NOT BE DEEMED A WAIVER OF THESE LIMITATIONS. THE SITEL SITE, INCLUDING ALL CONTENT, INFORMATION OR SERVICES PROVIDED THROUGH, OR IN CONJUNCTION WITH, THE SITE, IS PROVIDED “AS IS,” AS A CONVENIENCE TO ALL USERS WITHOUT REPRESENTATION OR WARRANTY OF ANY KIND TO YOU OR ANY THIRD PARTY, INCLUDING, WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTIES (1) OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, (2) OF INFORMATIONAL CONTENT OR ACCURACY, (3) OF NON-INFRINGEMENT, (4) OF QUIET ENJOYMENT, (5) OF TITLE, (6) THAT THE SITE WILL OPERATE IN AN ERROR FREE, OR UNINTERRUPTED MANNER OR IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, (7) THAT ANY DEFECTS OR ERRORS IN THE SITE WILL BE CORRECTED, OR (8) THAT THE SITE IS COMPATIBLE WITH ANY PARTICULAR HARDWARE OR SOFTWARE PLATFORM.

Disclaimer of Liability. IN NO EVENT SHALL SITEL AND ITS OFFICERS, DIRECTORS, AGENTS, EMPLOYEES, PARTNERS, SUBLICENSEES, SUCCESSORS AND ASSIGNS (COLLECTIVELY, WITH SITEL, THE “SITEL ENTITIES”) BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOSS OF PROFITS, LOSS OF USE, LOSS OF DATA, INTERRUPTION OF BUSINESS, OR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THE SITEL SITE OR WITH THE DELAY OR INABILITY TO USE SAME, OR WITH HYPERTEXT OR GRAPHIC LINKS TO THIRD PARTIES, OR FOR ANY BREACH OF SECURITY ASSOCIATED WITH THE TRANSMISSION OF SENSITIVE INFORMATION THROUGH THE SITEL SITE OR ANY LINKED SITE, OR FOR ANY INFORMATION, PRODUCTS, AND SERVICES OBTAINED THROUGH OR VIEWED ON THE SITEL SITE, OR OTHERWISE ARISING OUT OF THE USE OF SAME, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, REGULATION, COMMON LAW PRECEDENT OR OTHERWISE, EVEN IF SITEL HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES AND EVEN IF SUCH DAMAGES RESULT FROM SITEL’S NEGLIGENCE OR GROSS NEGLIGENCE. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH STATES, SITEL’S LIABILITY SHALL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW. ADDITIONAL DISCLAIMERS APPEAR WITHIN THE BODY OF THIS SITE AND ARE INCORPORATED HEREIN BY REFERENCE. TO THE EXTENT ANY SUCH DISCLAIMERS PLACE GREATER RESTRICTIONS ON YOUR USE OF THIS SITE OR THE MATERIAL CONTAINED THEREIN, SUCH GREATER RESTRICTIONS SHALL APPLY.

Third Parties

Linked Sites Disclaimer. The Site may contain links to third party web sites, including without limitation other web sites providing articles or RSS feeds (“Linked Sites”). The Linked Sites are not under the control of SITEL and SITEL is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Such links by the Site to sites maintained by third parties do not constitute an endorsement, guaranty, or warranty by SITEL, or any of its affiliates, of any third party or their content, nor the existence of a partnership, joint venture, agency, or other relationship between SITEL, or any of its affiliates, and any linked third party or their content. SITEL is not responsible for webcasting or any other form of transmission received from any Linked Site. SITEL is providing these links to you only as a convenience, and the inclusion of any link does not imply any association with its operators. You enter any Linked Site at your own risk, and should carefully review their terms of use, privacy statements and other conditions of use for such sites prior to using such sites.

Third Party Offer Disclaimer. By offering a number of third party products and services, including advertisements, on the Site, SITEL makes no warranties or representations of any kind as to the content or suitability of the subject matter of any web site, product or service from any such third party business or individual. SITEL expressly disclaims liability for direct, consequential, or incidental damages arising from the products, services, advertisements, actions, or web site content of these and any other third parties, and you waive any claims against SITEL for damages arising from such transactions or your reliance upon statements contained therein. You will not consider SITEL, nor will SITEL be construed as, a party to such transactions, whether or not we may have received some form of revenue or other remuneration in connection with the transaction. The merchants or other third parties operating such third party sites are responsible for all aspects of order processing, fulfillment, billing, and customer service. You agree that use of such merchants is AT YOUR SOLE RISK AND IS WITHOUT WARRANTIES OF ANY KIND BY US, EXPRESSED, IMPLIED, OR OTHERWISE INCLUDING WARRANTIES OF TITLE, FITNESS FOR PURPOSE, MERCHANTABILITY, AND/OR NONINFRINGEMENT. UNDER NO CIRCUMSTANCES IS SITEL LIABLE FOR ANY DAMAGES ARISING FROM THE TRANSACTIONS BETWEEN YOU AND MERCHANTS FOUND ON THE SITEL SITE OR FOR ANY INFORMATION APPEARING ON MERCHANT SITES OR ANY OTHER SITE LINKED FROM OR TO OUR SITE.

Indemnification

You will indemnify, defend (or settle) and hold harmless the SITEL Entities from all claims, actions, proceedings, losses, settlements, judgments, liabilities, suits, damages, disputes or demands, including without limitation any proceeding, investigation or claim by a self-regulatory organization, state or federal securities agency or commission, and including reasonable attorneys fees and all other costs, fees, and expenses (collectively, “Claims”) against any of the SITEL Entities to the fullest extent permitted by law arising out of or in connection with (1) your use of the Site or any Posted Materials, including without limitation your use of any Partner Services, or the use by any third party of such materials through you, (2) any Posted Materials provided or made available by you, and (3) any breach by you of your obligations under this Agreement, including without limitation any breach of your representations and warranties herein or within any applicable Partner Terms. In connection with any Claims that may give rise to your indemnification obligations as set forth above, the SITEL Entities shall have the exclusive right, at their option, to defend, compromise and/or settle the suit, action or proceeding, and you shall be bound by the determination of any suit, action or proceeding so defended or any compromise or settlement so effected. The remedies provided in this Section are not exclusive of and do not limit any other remedies that may be available to the SITEL Entities pursuant to this Section.

Your Account

Confidentiality of Account and Password. You are responsible for maintaining the confidentiality of your account and password, if any, and for restricting access to your computer. You accept full responsibility and liability for all activities that occur under your account or password. SITEL reserves the right to refuse service, terminate accounts, or remove content in its sole discretion. For certain services, you may be required to register; as part of the registration process, you must select a user name. The information that you supply during any registration process must be accurate and complete and you agree to not (1) register under the name of another person, (2) choose a user name that SITEL deems offensive, or (3) choose a user name for the purposes of deceiving or misleading forums members and/or staff as to your true identity. You agree to not impersonate any other person, including any other SITEL forum member, any SITEL forum host or any SITEL staff.

Notification of Unauthorized Use/Ceasing Access. You shall notify SITEL immediately of any unauthorized use or threat of unauthorized use of your account or the Site or of any other breach or potential breach of security known to you with respect to your account or the Site, including without limitation any loss or compromise of any password, and will cooperate with SITEL in every reasonable way to help SITEL prevent the further unauthorized use, threat of unauthorized use, disclosure or threat of disclosure regarding the Site, your account and/or your password. You agree that immediately upon termination of your right to use the Site, or upon any earlier demand by SITEL at any time, you will cease all access and/or use of the Site, and will not attempt to access and/or use the Site.

Copyright and Other Intellectual Property

Site Ownership. The Site and all content, organization, graphics, design, compilation, magnetic translation, digital conversion, and other matters related to the Site are protected under applicable copyrights, trademarks, and other proprietary (including but not limited to intellectual property) rights pursuant to international conventions and U.S. and other copyright laws. The Site and all Site content is the property of SITEL and/or third party licensors, including users posting Posted Materials, and all right, title and interest in and to the Site and Site content will remain with SITEL or such third party licensors. Other product and company names mentioned herein may be the trademarks of their respective owners. The Site, including all Site content, is only for your personal, non-commercial use. You do not acquire ownership rights to any content, document, or other materials viewed through or posted on the Site. The posting of information or materials on the Site does not constitute a waiver of any right in such information and materials. You will abide by any and all additional copyright notices, information, or restrictions contained in any content on the Site. Any copying, republication, or redistribution of Site content, including by caching, framing, or similar means, is expressly prohibited without the prior written consent of SITEL and/or the respective intellectual property rights holder identified in the subject content.

Copyright Infringement Claims. SITEL respects the intellectual property rights of others and expects our users to do the same. The policy of SITEL is to terminate the accounts of repeat copyright offenders and other users who infringe upon the intellectual property rights of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide SITEL’s Designated Copyright Agent, identified below, with the following information required by the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act (“DMCA”), 17 U.S.C. § 512: (1) a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; (2) identification of the copyright work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site; (3) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material; (4) information reasonably sufficient to permit us to contact the complaining party; (5) a statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; (6) a statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; and (7) any other materials or information as may be required by the DMCA as amended from time to time.

Copyright Agent. Pursuant to the DMCA, written notification of claimed copyright infringement must be submitted to the SITEL Designated Copyright Agent using the following contact information:

Yuri Millo, M.D.
yuri dot millo at email dot sitel dot org
3007 Tilden Street NW
Washington DC 20008
202-364-5180
202-449-1150

ALL INQUIRIES NOT RELEVANT TO THE ABOVE PROCEDURE WILL RECEIVE NO RESPONSE.

Dispute Resolution (Arbitration Clause)

Binding Arbitration. You and SITEL each agree to submit to binding arbitration in the event of a dispute, controversy or claim (each, a “Dispute”) arising out of or in connection with this Agreement, your or SITEL’s rights and obligations under this Agreement, the Site, the use of the Site, and/or the information, services and/or products that may be provided by or through or in connection with the Site. The arbitration will be held in the State of Maryland before one arbitrator on an individual basis and not as a class action. You expressly waive any right you may have to arbitrate a dispute as a class action. You also expressly waive your right to a jury trial. At the option of the first party to commence an arbitration, the arbitration will be administered either by the National Arbitration Forum, Box 50191, Minneapolis, MN 55405-0191 (www.arb-forum.com), or JAMS, Two Embarcadero Center Suite 1100 San Francisco, CA 94111 (www.jamsadr.com). In the event you are the first party to commence arbitration, and you fail to select an arbitration organization within 30 days after providing notice to SITEL of such arbitration, SITEL may select the organization. You may obtain a copy of the rules of each organization by contacting the organization. In the event that any Dispute cannot be submitted to binding arbitration pursuant to the rules of any such organization, such event shall not affect the enforceability of this clause so long as the Dispute may be submitted to binding arbitration with one of the organizations. You and SITEL shall agree on one arbitrator to conduct the arbitration and the arbitrator shall be selected pursuant to the applicable rules. Each party shall be responsible for its own attorney, expert and other fees, unless such fees are awarded by the arbitrator to the prevailing party. Notwithstanding anything to the contrary in this Section, to the extent you have in any manner violated or threatened to violate SITEL’s intellectual property rights, SITEL may seek (and you will not contest) injunctive or other appropriate relief in any state or federal court in the State of Maryland, and you consent to exclusive jurisdiction and venue in such courts.

Arbitration Final. The arbitrator’s award is final and binding on all parties. The Federal Arbitration Act, and not any state law concerning arbitration, governs all arbitration under this clause. Any court having jurisdiction may enter judgment on the arbitrator’s award. If any part of this clause, other than waivers of class action rights, is deemed or found to be unenforceable for any reason, the remainder shall remain enforceable. Notwithstanding anything to the contrary contained herein, if the waiver of class action rights contained herein is not enforceable as to any person or persons, such non-enforceability shall apply to such person or persons only, and all other persons shall continue to be governed by the Arbitration Clause.

Giving Up Right of Class Action. This Agreement provides that all Disputes will be resolved by binding arbitration and not in court or by jury trial. IF A DISPUTE IS ARBITRATED, YOU GIVE UP YOUR RIGHT TO PARTICIPATE AS A CLASS REPRESENTATIVE OR CLASS MEMBER ON ANY CLASS CLAIM YOU MAY HAVE AGAINST SITEL INCLUDING ANY RIGHT TO CLASS ARBITRATION OR ANY CONSOLIDATION OF INDIVIDUAL ARBITRATIONS. WITHOUT LIMITATION, THIS INCLUDES GIVING UP YOUR RIGHTS TO BRING OR PARTICIPATE IN A CLASS ACTION AS SET FORTH IN ANY STATE STATUTE.

California Residents. If you are a California resident, to the extent permitted by California law, you waive California Civil Code Section 1542, which states: “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor” as well as any other unknown claims under California Civil Code Section 1542 or any statute or common law principle of similar effect.

Choice of Law; Jurisdiction and Venue; Waiver of Trial By Jury

To the maximum extent permitted by law, this Agreement is governed by the laws of the State of Maryland, excluding any law or conflicts of law principle that would apply the law of another jurisdiction. To the extent a Dispute is not governed by the Arbitration Clause, you hereby consent to the exclusive jurisdiction and venue of courts in the State of Maryland in all disputes arising out of or relating to the use of the Site or under this Agreement; provided, however, that in the event SITEL is sued or joined by a third party in any other court or in any other forum in respect of any matter which may give rise to a claim by SITEL hereunder, you consent to the jurisdiction of such court or forum over any claim which may be asserted by SITEL therein. You irrevocably consent to the exercise of personal jurisdiction by such courts in any such action. In addition, and notwithstanding the foregoing, you irrevocably waive, to the fullest extent permitted by law, any objection that you may now or hereafter have to the laying of the venue of any such suit, action or proceeding brought in any such court and any claim that any such suit, action or proceeding brought in any such court has been brought in an inconvenient forum. Final judgment in any such suit, action or proceeding brought in any such court shall be conclusive and binding upon you and may be enforced in any court in which you are subject to a jurisdiction by a suit upon such judgment. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. To the extent a claim is not governed by the Arbitration Clause, SITEL and you each hereby waive the right to a trial by jury in any court and in any suit, action or proceeding, whether in tort, contract, or otherwise, in which any such party is a party, as to any claim arising out of or in connection with this Agreement, your or SITEL’s rights and obligations under this Agreement, the Site, use of the Site, and/or the services and/or products that may be provided by or through or in connection with the Site.

Miscellaneous

Viewing Outside the United States. SITEL makes no claims that the Site may be lawfully viewed, accessed or used outside the United States. Access or use of the Site may not be legal by certain persons or in certain countries. If you access or use the Site from outside of the United States, you do so at your own risk and you are responsible for compliance with the laws of your jurisdiction.

No Joint Venture. You agree that no joint venture, partnership, employment or agency relationship exists between you and SITEL as a result of this Agreement or your use of the Site.

No Waiver. The failure of SITEL to enforce any provision of this Agreement will not be construed as a waiver or limitation of SITEL’s right to subsequently enforce and compel strict compliance with that provision or any other provision of this Agreement.

Assignment. No assignment, delegation or other conveyance of this Agreement may be made by you (by operation of law or otherwise) without the prior written consent of SITEL, to be given in its sole discretion. SITEL may assign its rights and obligations hereunder to any other party.

Statute of Limitations. Any cause of action you may have with respect to your use of the Site must be commenced within one year after the claim or cause of action arises.

Agreement Binding. If for any reason a court of competent jurisdiction finds any provision of this Agreement, or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to affect the intent of the Agreement, and the remainder of this Agreement shall continue in full force and effect.

Notices. Notices to SITEL under this Agreement shall be sufficient only if in writing and transmitted via personal delivery, delivered by a major commercial rapid delivery courier service, or mailed, postage or charges prepaid, by certified or registered mail, return receipt requested, to SITEL, with such notices being effective as of the date of actual, confirmed receipt by SITEL. Notices to you are deemed effective if sent to the email, fax, mail address or other contact information provided by you, and are deemed effective upon the earlier of being confirmed received or 1 day after having been sent.

Entire Agreement. This Agreement and the Policy contain the entire agreement between you and SITEL with respect to the Site. It supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and SITEL with respect to the Site. Any rights not expressly granted herein are reserved. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish of the parties that this Agreement and all related documents be drawn up in English. The headings and other captions in this Agreement are for convenience and reference only and shall not be used in interpreting, construing or enforcing any of the provisions of this Agreement. Those terms and conditions of this Agreement that assign liabilities to the parties extending beyond the term of this Agreement shall survive termination of this Agreement.

Last Updated on Friday, July 01, 2010