This module prepares MAC3 providers to deliver professional and empathetic care in a virtual setting. It focuses on building patient rapport through effective communication, virtual presence, and proper environmental setup. Learners will develop technical skills for using telehealth platforms, including audio, video, and basic troubleshooting. The course also covers safety protocols and escalation procedures for managing urgent situations during telehealth encounters

• Faculty: Lulu Wang
• ID: Pr-040809