Pr-022315 Keys to Delivering Excellent Customer Service

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Type

Presentation

Credit

No

Description

This presentation is for Customer Service Representatives (CRSs) working in MedStar Physician Billing ... show more

Objectives

  • Associates will report increased comfort level with customer services skills.
  • Associates will report increased comfort with conversations related to collections.
  • CSR will describe the appropriate actions to address a caller's inquiry.
  • CSR will state ways to build rapport and create a positive experience for the caller.

Fees

Free

Faculty

Organization

MedStar Health System and Shared Services