Li-022686 Keys to Delivering Excellent Customer Service - PFS Associate Training
Schedule a date and enroll
Type
Live
Credit
No
Description
This course is for Customer Service Representatives working in Patient Financial Services (PFS). Education ... show more
Objectives
- Associates will report increased comfort level with customer services skills.
- Associates will report increased comfort with conversations related to collections.
- CSR will demonstrate appropriate actions to address the caller’s inquiry.
- CSR will state ways to build rapport and create a positive experience for the caller.
Fees
Free
Activity Director
Jennifer Zeback
jennifer.e.zeback@medstar.net
Activity Coordinators
Melissa Bradley melissa.s.bradley@medstar.net
Cheryl King Cheryl.L.King@medstar.net
Ashley Montanye ashley.r.lloyd@medstar.net
Elaine Tillman elaine.c.davis@medstar.net
Kristan Santillan kristan.n.grady@medstar.net
Theresa Couser theresa.p.couser@medstar.net
Cheryl King Cheryl.L.King@medstar.net
Ashley Montanye ashley.r.lloyd@medstar.net
Elaine Tillman elaine.c.davis@medstar.net
Kristan Santillan kristan.n.grady@medstar.net
Theresa Couser theresa.p.couser@medstar.net
Organization
MedStar Health System and Shared Services