Li-022686 Keys to Delivering Excellent Customer Care
This course is not active.
Type
Live
Credit
No
Description
This course is for Representatives working in the Customer Care Department. Education will include customer ... show more
Objectives
- Associates will report increased comfort level with customer services skills.
- Associates will report increased comfort with conversations related to collections.
- CSR will demonstrate appropriate actions to address the caller’s inquiry.
- CSR will state ways to build rapport and create a positive experience for the caller.
Fees
Free
Activity Director
Jennifer Zeback
Activity Coordinators
Melissa Bradley
Elaine Tillman
Demetra Quigg
Kesha Woods
Jennifer Zeback
Lauren Johnson
Latasha Chaney
Demitra Kelly
Scott Maclellan
Elaine Tillman
Demetra Quigg
Kesha Woods
Jennifer Zeback
Lauren Johnson
Latasha Chaney
Demitra Kelly
Scott Maclellan
Organization
MedStar Health System and Shared Services