This course offers 4.0 Continuing Professional Education credits to Nurses, Physicians, PA's, Pharmacists/Pharmacy Technicians, Psychologists, Social Workers, Registered Dietitians (RDs) and Dietetic Technicians, Registered (DTRs), and Athletic Trainers. To claim the credits, the course must be completed prior to December 31, 2024. Once your evaluation is complete, log on to CloudCME® from your left SiTEL menu, and toggle to your Transcript to find the credits.

Accreditation: In support of improving patient care, MedStar Health is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.

Credit Designation: This activity was planned by and for the healthcare team, and learners will receive 4.0 Interprofessional Continuing Education (IPCE) credits for learning and change.

About this Course: The Workplace Violence Prevention Training Program includes key aspects needed to provide front line clinical, administrative, and support staff with the knowledge and skills to recognize, address, diffuse, de-escalate, and if necessary, defend against violent and potentially violent incidents. Participants will be provided with tools for effective communication to use during a behavioral crisis event.

The training will include:

• Recognition indicators of a developing crisis (aggressive or potentially aggressive behavior)
• Early recognition and verbal de-escalation tools. The class curriculum also focuses on response to "flash points" and "triggering events"
• Verbal de-escalation techniques, including interactive scenario exercises focusing on the art of "active listening" and the "5 steps of verbal de-escalation".