Cs-037533 Train the Trainer for Support Services
Schedule a date and enroll
Type
Clinical Simulation
Credit
No
Description
This 8-hour course is for associates who will be training newly hired associates in Environmental, Food ... show more
This 8-hour course is for associates who will be training newly hired associates in Environmental, Food and Nutrition and Transport services in all MedStar Health facilities. Education will focus on developing the role of a preceptor. Included content: communication, personality types, adult learning, growth mindset, and writing SMART goals. A preceptor includes the following components: role model, socializer, educator, and communicator, evaluator and clinical expert. This course has a classroom and experiential learning component. A companion course will cover the concepts of evaluator and clinical expert during 2-hour virtual course designed for each specific department.
show lessObjectives
- Identify the roles of a trainer related to training a newly hired associate.
- Increase comfort and confidence in training on patient care units.
- Describe the orientation process.
- Discuss how to develop and focus on a growth mindset.
- Identify how to create a good first day for your orientee.
- Discuss the importance of recognizing and working with different personality types.
- Discuss how adults learn, Andragogy.
- Describe different learning styles.
- Identify the components of a SMART goals.
- List principles of effective communication.
- Demonstrate communication skills when dealing with interpersonal-conflict issues that arise during orientation.
- Define empathy.
- Discuss the 5 principles of "Emotional Intelligence".
- Discuss how the trainer role effects "Patient Experience" scores.
Fees
Free
Activity Director
Keirstin Bueche'
keirstin.bueche@medstar.net
Activity Coordinators
Mariah Staley mariah.staley@sodexo.com
Shannon Edwards shannon.s.edwards@medstar.net
Quiera Harris Quiera.R.Harris@medstar.net
Timothy Blake Timothy.Blake@email.sitel.org
Heather Bacoate heather.bacoate@email.sitel.org
Shannon Edwards shannon.s.edwards@medstar.net
Quiera Harris Quiera.R.Harris@medstar.net
Timothy Blake Timothy.Blake@email.sitel.org
Heather Bacoate heather.bacoate@email.sitel.org
Organization
MedStar Health System and Shared Services